stock photo
CONTACT US
TO LEARN MORE

Your Rights in Living Independence for the Elderly

Living Independence for the Elderly, also called LIFE, is a special program that combines medical and long-term care services in a community setting.

When you join a LIFE program, you have certain rights and protections. Albright LIFE, as your LIFE program, must fully explain and provide your rights to you or someone acting on your behalf in a way you can understand at the time you join.

To be eligible, you must

  • Be age 55 or older.
  • Live in the service area of the LIFE program.
  • Be certified as eligible for nursing home care by the State Administering Agency.
  • Be able to live safely in the community at the time of enrollment with LIFE services

The goals of LIFE are:

  • To maximize the independence, dignity, and respect of LIFE members;
  • To help make LIFE members more independent and improve their quality of life;
  • To provide coordinated quality health care to LIFE members;
  • To keep LIFE members living safely in their homes and communities as long as possible;
  • To help support and keep LIFE members together with their family.

At Albright LIFE, we are dedicated to providing you with quality health care services so that you may remain as independent as possible. Our staff seeks to affirm the dignity and worth of each participant by assuring the following rights:

RESPECT AND NONDISCRIMINATION: Each participant has the right to considerate, respectful care from all LIFE employees and contractors at all times and under all circumstances. Each participant has the right not to be discriminated against in the delivery of required LIFE services based on race, ethnicity, national origin, religion, sex, age, sexual orientation, mental or physical disability, or source of payment. Specifically, each participant has the right to the following:

  • To receive comprehensive health care in a safe and clean environment and in an accessible manner.
  • To be treated with dignity and respect, be afforded privacy and confidentiality in all aspects of care, and be provided humane care.
  • Not to be required to perform services for the LIFE organization.
  • To have reasonable access to a telephone.
  • To be free from harm, including physical or mental abuse, neglect, corporal punishment, involuntary seclusion, excessive medication, and any physical or chemical restraint imposed for purposes of discipline or convenience and not required to treat the participant’s medical symptoms.
  • To be encouraged and assisted to exercise rights as a participant, including the Medicare and Medicaid appeals processes as well as civil and other legal rights.
  • To be encouraged and assisted to recommend changes in policies and services to LIFE staff.

INFORMATION DISCLOSURE: Each LIFE participant has the right to receive accurate, easily understood information and to receive assistance in making informed health care decisions. Specifically, each participant has the following rights:

  • To be fully informed in writing of the services available from the LIFE organization, including identification of all services that are delivered through contracts, rather than furnished directly by the LIFE organization at the following times:

 Prior to and upon enrollment in the LIFE organization.

At the time a participant’s needs necessitate the disclosure and delivery of such information in order to allow the participant to make an informed choice.

  • To have the enrollment agreement fully explained in a manner understood by the participant.
  • To examine, or upon reasonable request, to be helped to examine the results of the most recent review of the LIFE organization conducted by CMS or the State administering agency and any plan of correction in effect.
  • To contact 1-800-MEDICARE for information and assistance, including to make a complaint related to the quality of care or the delivery of a service.

CHOICE OF PROVIDERS: Each participant has the right to a choice of health care providers, within the LIFE organization’s network, that is sufficient to ensure access to appropriate high-quality health care. Specifically, each participant has the right to the following:

  • To choose his or her primary care physician and specialists from within the LIFE network.
  • To request that a qualified specialist for women’s health services furnish routine or preventive women’s health services.
  • To have reasonable and timely access to specialists as indicated by the participant’s health condition and consistent with current clinical practice guidelines.
  • To receive necessary care in all care settings, up to and including placement in a long-term care facility when the LIFE organization can no longer provide the services necessary to maintain the participant safely in the community.
  • To have reasonable and timely access to specialists as indicated by the participant’s health condition and consistent with current clinical guidelines.
  • To receive necessary care in all care settings, up to and including placement in a long-term care facility when the LIFE organization can no longer provide the services necessary to maintain the participant safely in the community.
  • To disenroll from the program at any time and have such disenrollment be effective the first day of the month following the date the LIFE organization receives the participant’s notice of voluntary disenrollment.

ACCESS TO EMERGENCY SERVICES: Each participant has the right to access emergency health care services when and where the need arises without prior authorization by the LIFE interdisciplinary team.

PARTICIPATION IN TREATMENT DECISIONS: Each participant has the right to participate fully in all decisions related to his or her treatment. A participant who is unable to participate fully in treatment decisions has the right to designate a representative. Specifically, each participant has the following rights:

  • To have all treatment options explained in a culturally competent manner and to make health care decisions, including the right to refuse treatment, and be informed of the consequences of the decisions.
  • To have the LIFE organization explain advance directives and to establish them, if the participant so desires.
  • To be fully informed of his or her health and functional status by the interdisciplinary team.
  • To participate in the development and implementation of the plan of care.
  • To request a reassessment by the interdisciplinary team.
  • To be given reasonable advance notice, in writing, of any transfer to another treatment setting and the justification for the transfer (that is, due to medical reasons or for the participant’s welfare, or that of other participants). The LIFE organization must document the justification in the participant’s medical record.

CONFIDENTIALITY OF HEALTH INFORMATION: Each participant has the right to communicate with health care providers in confidence and to have the confidentiality of his or her individually identifiable health care information protected. Each participant also has the right to review and copy his or her own medical records and request amendments to those records. Specifically, each participant has the following rights:

  • To be assured of confidential treatment of all information contained in the health record, including information contained in an automated data bank.
  • To be assured that his or her written consent will be obtained for the release of information to persons not otherwise authorized under law to receive it.
  • To provide written consent that limits the degree of information and the persons to whom information may be given.

COMPLAINTS AND APPEALS: Each participant has the right to a fair and efficient process for resolving differences with the LIFE organization, including a rigorous system for internal review by the organization and an independent system of external review. Specifically, each participant has the following rights:

  • To be encouraged and assisted to voice complaints to LIFE staff and outside representatives of his or her choice, free of any restraint, interference, coercion, discrimination, or reprisal by the LIFE staff.
  • To appeal any treatment decision of the LIFE organization, its employees, or contractors.